Got questions?We've got answers.
How much does it cost?
DNA has become extremely affordable. The cost only varies slightly depending on the size and location of your community and any additional services you may want to purchase. After the initial dog registration, you only pay for product if you have to test waste! Contact us for specific prices in your area.
Do I have to sign a long term contract?
No. There is no long-term commitment. Dog registration is a one-time event with no hidden fees or monthly fees for self-service communities.
How do I build my dog database?
First, you’ll kick off the program with a “Dog Day” to make swabbing fun, or schedule resident appointments so they can swab their own pet at the leasing office. Managers will take our DNA collection kits and enter the pet and residents info into the property account on the DNA World Pet Registry. Next, mail the swab back to the lab in its self-addressed, postage-paid envelope. And we take care of the rest. It’s that simple!
*We provide templates for updating your pet policy and notifying residents.
How will the DNA swabs be used?
PooPrints matches a sample of un-scooped waste to an individual pet in the DNA World Pet Registry. Our samples are handled by our scientists in our ISO-certified laboratory. Our compliance with ISO ensures that our process are legitimate and meet the requirements of the International Organization for Standardization.
PooPrints does not allow the distribution of genetic property to other sources unless directly requested by the canine owner.
Is resident information secure and private?
What is the DNA World Pet Registry?
We’re glad you asked. Our patented DNA World Pet Registry is the only one of its kind. It’s a comprehensive database that allows you to store, catalog and manage pet information on your property. It keeps the program information organized and easily accessible. You don’t have to store information on an excel spreadsheet anymore—you get all the pet info and fancy exports with one login to the DNA WPR.
The WPR helps you perform pet audits to make sure every dog on your property is registered and shows you how successful the program is. Your WPR dashboard lets you see an overview of all the pets and waste samples with one click!
When you get a waste sample match, you will receive automated emails from the DNA WPR that prompt you to login to see the resident’s information. The match even comes with a detailed genetic letter certified by our senior scientist explaining how the genetic markers match.
Does it take a long time to get started?
No! If you register with us right now, your product will ship within the next 24 hours. We will set up a training call and walk you through your free DNA World Pet Registry account to manage the program.
Why do you have representatives?
We have over 3,000 communities in the U.S., Canada and the United Kingdom. With so much ground to cover, we need people who can chat with hundreds of customers in a moment’s notice. That’s where our representatives come in—they build personal relationships with their communities and work hard to provide each and every community with the assistance and technology needed to ensure a successful PooPrints program. Our comprehensive representative network was built to help you every step of the way. All testing and samples is done at PooPrints headquarters in our ISO certified laboratory located in Knoxville, Tennessee. Need to find someone near you? Click here.
How long have you been in business?
We launched our full-service laboratory in 2008. Because we have so much experience with DNA technology, we’ve perfected the process. We are a fully-functioning laboratory with procedures backed by the International Organization for Standardization. We are dedicated to animal health and your customer service.
Are you insured?