Testimonials

See what property management is saying about the program.

 

 

 

In 2015 our company made the commitment to address the complaints we were getting from both staff members and residents about dog owners failing to properly clean up their pet waste.  We decided it was time to hire a Pet DNA company!  At that time, we signed up all 15 of our properties with one company to perform Pet DNA testing, which unfortunately was not PooPrints!  In early 2017 we were faced with the very unfortunate situation of having to find a new company to take over all of our accounts because our existing provider had let us down with the service they were providing.

 

Luckily, we learned about PooPrints from our visit to the NAA conference in June 2016.  We called corporate and they were extremely helpful, even invited to come visit the testing facility in Knoxville. We were put in touch with a PooPrints rep and turned over all 15 accounts within a few months of connecting with him.

 

I am delighted to say that our rep delivered on every promise; from ensuring that our transition to PooPrints was smooth to helping us overcome the complaints from our residents due to the re-testing!  Our rep provided training to our team members and continues to be in touch with them on a regular basis.

 

The biggest difference between PooPrints and our experience with the previous company is that PooPrints understood that our goal to use a pet DNA testing service was NOT to increase revenue, we did it to increase our resident and staff satisfaction.  Therefore, I can confidently say that PooPrints’ approach to our account initially and continuously has not only helped us increase curb appeal, but he has helped us maintain resident and staff satisfaction!

06.12.2018
-Alice A. Fletcher, Senior Vice President, Park Properties Management Company

 

 

“Our portfolio of 55+ apartment communities has been using PooPrints for the past 2 years. Since implementing Poo Prints in our communities, the pet waste problem has been completely eliminated. We used to have frequent incidents of finding pet waste on the properties, but since enrolling our residents’ pets in the Poo Prints DNA database, we have been able to identify and address pet owners who do not comply with our pet policy.

 

It is simple to implement the program at your community and the DNA testing process is quick and easy as well. The cost of the DNA sample test is charged back to the offending resident, while the cost of the initial pet registry is paid by the resident at move-in, so it can be virtually cost free to implement this program at your community. We highly recommend the Poo Prints program to everyone in the apartment management industry.”

10.18.2017
-Sandy Pedersen, Regional Vice President, Sares-Regis Group

 

 

“Our community has been a member of the PooPrints program since August 2016. Since then we have had incredible results with the program. It used to be a daily fight to clean up dog waste in various areas and now we feel comfortable knowing our residents can walk around the community without the risk of stepping in something disgusting. If you are a property manager, implementation of the program couldn’t have been easier.

PooPrints provided our staff with easy to follow handouts, online training and letters that we could adapt to send to our residents. We have received many compliments from both current residents and prospective residents alike—they all cannot get over how clean everything looks. I am delighted and pleased to be able to offer Poo Prints my full recommendation. It is my opinion that all properties should make it mandatory part of their community.”

10.23.2017
-Patti Rocha, Community Manager

 

 

“JJS Property Management, Inc. currently manages 25 apartment communities in the St. Cloud, MN metro area. Three of the apartment communities are dog friendly. We were struggling with irresponsible pet owners not picking up after their dogs regularly. We experienced phone calls from several of our tenants, frustrated with the pet owners who chose not to maintain a clean property. We relied on our staff to witness irresponsible pet owners not clean up their dogs waste, however, found it nearly impossible to always keep a watchful eye. We also purchased motion cameras to try and solve the problem, but found it difficult to sift through countless hours of footage, hoping to catch someone.

 

We had exhausted all of our ideas leaving us properties that were littered with dog waste. That created unhappy residents. That was until the day we discovered an article introducing us to the PooPrints program offered by BioPet Vet Lab. Having exhausted all other ideas, we decided that it might be worth a try.

 

The PooPrints process required all current tenants to bring their pet(s) to our office where their mouths were swabbed for a DNA sample. Any new pets introduced to the property by current or new residents must have a DNA sample taken prior to the move in date.We believe the PooPrints program has been a huge success for us. We no longer have dog waste complaints, our properties are clean and waste free, and our resident retention rate has increased. The testing process is easy, the BioPet staff is very helpful, and all DNA results are guaranteed 100%. On behalf of JJS Property Management, I would highly recommend the PooPrints program to any property owner looking to increase the overall quality of their pet friendly locations.”

2015
-JJS Property Management, Inc.

 

 

“I wanted to take this opportunity to let you know how successful the PooPrints Program has been for all of our communities. Since implementing them over one year ago, we have received such positive feed-back from our current residents as well as new prospects that tour our communities. The program was so easy to implement, even on a stabilized property, and the staff at Bio Pet Vet Labs was easy to work with to train the staff and answer any questions that they may have had.

By having the pet DNA database in place, it has helped to track all pets and their owners to hold any violators responsible. However, this has been minimal as most residents comply with their responsibilities as pet owners and pick up after their pets. We have seen a significant improvement in the cleanliness of our communities since implementing this program.

The residents really have been impressed with the program as well as its positive impact on our curb appeal. Thank you for introducing us to this program and helping it to be such a success with all of our communities in the Southeast.”

2015
-Michelle Mann, Regional Manager, URP Management

 

 

“Ashland Park began DNA testing October, 2012 after repeatedly having to warn dog owners of the policy to pick up after their pets. Dogs, residents, and children were having to watch where they stepped and inadvertently tracking through the waste. Compliant dog owners and non-dog owners were complaining of having to pay for contractors to pick up dog waste of irresponsible owners. Finally we resorted to PooPrint testing and have No Regrets!

How could we do that? APC (Ashland Park Condominiums) pet policy is clear. And because we address to all new residents that there are no exceptions to “no poop on the grounds.” We charge a $100 testing fee if a match is found plus $200 fine. The policy permits only two strikes. With the second fine, the dog is evicted from the property.

We have had no complaints from new residents and now we have no complaints from anyone who has stepped in, paid for, or had to encounter poop on the ground. We agree this is the best program the HOA has implemented in the complex.”

2016
-Treasurer, Ashland Park Condominium HOA

 

 

 

“I happened upon the PooPrints Program out of frustration that I could not catch my residents in the act of not picking up after their pets. We began to have a real issue with pet poop on the grounds and my responsible pet owners and non-pet-owner’s alike were getting very upset and fed up. However, I was leery that the PooPrints Program would be very difficult to implement and that it would not be received well. I couldn’t have been more wrong.

We had 71 dogs in our community that we had to collect DNA samples from. PooPrints provided all the letters to send out; I just had to put in my community name! All the residents but three made their appointments and came in before the deadline. I sent the warning letter to the three apartments that we had not heard from and they responded promptly. We have had zero objections to this program thus far and countless compliments on how well it has worked. Our grounds are finally poop free and I haven’t even had to fine anyone yet for not picking up after their dog’s waste! This program was an answered prayer.”

2014
-Adam, Property Manager, Legends at Oak Grove

 

 

 

 

 

2016
-Ron Ben-David, Property Manager, The Yacht Club at Portofino
Hear Ron’s testimonial in his interview with WSVN TV News

 

 

 

“Our property of 28 acres and 402 condo owners and 100 dogs had major poop issues until we instituted the PooPrints Program five years ago. We required all dogs to be cheek swabbed for identification into the DNA database. This database is able to identify un-scooped poop that is sent for testing (provided they are in the database).

The HOA paid for the initial set-up and since then, we require all homeowners to pay $50/dog for the swabbing. If you are caught not scooping, you get fined.

The whole property was cleaned of all poop and the trigger was pulled. It was an immediate vast improvement! Five people got fined and word spread how serious we were and that was the end of poop all over our community. Five years later, we have an occasional violation and they get fined.

2018
-Susan McMahon, Board President